What
do I need to assemble kits?
Most
of our kits only require that you have a low heat soldering
iron, rosin core solder & clippers. More advanced kits require
a multi-meter. Other items that may be useful are de-solder
wick, pliers, wire strippers, screwdrivers. All kits come
with assembly instructions except kits with part code beginning
with FK. You must be able to identify components to put
FK kits together.
How
do I identify resistors?
If
my kit does not work, what do I do?
First
check ALL of your components for proper placement, polarity.
Even the most experienced assembler can make mistakes placing
components.
Next
check all your solder connections. 95% of the kits that
come back for diagnosis and repair have faulty soldering.
Then
using your multi-meter, check your power at all the different
points. If an IC is not getting power it is not going to
work. Insure that voltage readings are sufficient at all
critical points.
If your
kit still does not work you can send it back to us. Please
chat with our technician online and have your Order ID number
ready. We ask that you pay for the postage to send it back
and for replacement parts if needed. If the kit is faulty
due to manufacturing defect, the kit will be repaired or
replaced free of charge. Please note that this does not
happen very often. These kits are proven designs and have
been well tested before entering the market. We do not provide
refunds on partially or fully assembled kits.
Returns
Policy
Unassembled
kits may be returned for refund if purchased within the
last 10 days. 15% restocking fee applies to all goods purchased
from . Shipping will not be refunded. Kits returned to partially
or fully assembled do not qualify for refund. In the event
that an incomplete kit is returned (missing parts) reserves
the right to refuse refund. No returns or refunds on Special
order items. Special order items refer to an assembled and/or
modified kit. The customer must contact to receive an RMA
number and return instructions before returning any goods.
Goods returned without an RMA number do not qualify for
refund. Read more....
Do
I get a discount if I order several kits?
Yes,
we do offer quantity discounts when you order quantities
of 20, 100, 1000 etc. If you are ordering quantities of
product for an Educational Institution, please fill out
a Bulk Discount Form.
What
are the shipping options available?
We prefer
to ship within USA by USPS First-Class Mail for a small
package (4-5 days) and priority mail for a bigger one (3-4
days). This costs approx. $4.95 - $10.95 depending on how
many units you purchase. Next Day (Overnight) service is
available to anywhere in the USA. Extra credits is required
for express or over night service.
Orders
from outside North America will go directly from our warehouse
in East Asia by Airmail Service (12-21 days) or Express
Service (2-4 days).
If
you still have questions please
email us Info@ASEANExport.com
or post your message on "The
Online Community" to share your idea to other users.
As with
any document, our Help is updated from time to time, so
please check this page periodically. This document was last
updated on OCT-20-2007.
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