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»Need help? Call 1-402-403-0824 or email customer care for friendly, dedicated customer service.
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| Refund Policy |
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Thank you for considering ASEAN Export as a distribution partner.
Becoming ASEAN Export business partner is an important decision for your business. Use this site to learn about what ASEAN Export can do for you. Then contact one of our Business Professionals who is available for you via email and phone call. |
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We can process returns and refunds only for items directly purchased from and fulfilled by ASEAN Export. If you just need to return an item,
check our return policy. For more information about refunds, click the links below.
How and When Refunds Are Processed
We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally
used for the purchase within 5 to 10 business days of our receiving your return. If you paid directly from your bank account, it may take up to 20 additional business
days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.
How Refunds Are Calculated
The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label from our Web site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund
unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:
* Any unopened item in original condition that is returned more than 7 days after delivery: 80% of item's price.
* Any item that has obvious signs of use: 50% of item's price.
* Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 60% of item's price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return any items from an order that received FREE Super Saver Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund
amount unless the return was due to our error.
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.
Please note that the original expiration date will still apply.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were
deducted from the original purchase amount.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us. |
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